Real product numbers. Real MSRPs. Real use cases from the field. These are the AVPro Edge universe products that earn their place behind the seats — the ones that turn a return trip into a closed ticket.
Every service call maps to a product. Know the scenario, grab the box, close the ticket. These are the most common field problems and the AVPro tools that fix them on the first visit.
The AC-EDID-X at Contact RSM is the most undercarried tool in the industry. Every HDMI handshake failure, every source that "won't output 4K," every display that ignores HDR — start here. It's 48Gbps capable and fits in a shirt pocket. Carry three.
At Contact RSM there is zero excuse not to have three of these. Clamp between source and display to override EDID negotiation — force resolution, control audio formats, bypass broken display EDID entirely.
Three tools in one box: scales 8K/4K to any output resolution, manages EDID independently, and de-embeds audio to optical or analog. When the AC-EDID-X isn't enough.
The van workhorse. Split one source to two displays and test each path independently. Built-in audio de-embedding and downscaling — 4K HDR to the main display, scaled to legacy on Out 2. Simultaneously.
Four independent outputs for staging multi-display zones, isolating the bad display, or covering when the matrix isn't on the truck. Test all four simultaneously.
The 48Gbps version for HDMI 2.1 installs. When the client has 4K/120Hz or 8K displays, the 18Gbps DA throttles the signal. Same Contact RSM full bandwidth. Carry alongside the GEN2.
The van matrix. Out 1: full 18Gbps to the display. Out 2: downscaled to 1080p for the legacy AVR — video reduced, audio untouched. Conference room auto-switching on hot-plug. Web GUI at 192.168.1.239. Toslink + balanced analog audio extraction built in.
The HDMI 2.1 version. 8K/60Hz, 4K/144Hz, VRR, ALLM, Dolby Vision. Per-output downscaling for legacy displays. The swap-in spare when the installed unit is HDMI 2.1.
Conference-room-specific matrix with HDBaseT I/O, advanced EDID management, and multi-format auto-sensing. When a conference room is down, this matches the installed feature set and form factor.
The Atmos/DTS:X-to-stereo bridge. When matrix audio extraction sends a full bitstream to a zone amp that only takes 2CH PCM. Referenced in the AC-MX-42 manual for combination systems.
Engineered specifically for retro installs with splices, couplers, and punch-down blocks. 150m 1080p / 100m 4K60 over legacy Cat5e. At Contact RSM the cheapest insurance policy for every retrofitted install in the territory.
The retro install answer. The 2008 Cat5e run with a splice behind the fireplace and punch-down blocks in the attic — this extender handles it. Built to overcome exactly those inline Category wire challenges.
The most feature-complete standard kit. Full HDR and Dolby Vision, 4-port Ethernet pass-through, bidirectional PoC, ARC, built-in test pattern generator, and scaling. If you carry one HDBaseT kit, this is the one.
All the features of the 70m kit at Contact RSM less. Rack to display, closet to conference room, equipment room to ceiling projector. The standard for medium rooms.
HDBaseT 3.0 for runs over 70 meters with USB pass-through and eARC. Large estate installs, commercial buildings, runs where the actual cable length is uncertain.
The value kit with ARC for simple residential TV runs. When 4K/30Hz covers the use case, this saves Contact RSM over the 444 kit. ARC + EDID + PoC covers most single-zone TV installs.
USB cameras are installed AV equipment. When the Logitech BRIO run doesn't work, the conference room is dead. One of these prevents the most expensive service call: the one where a meeting gets cancelled.
When the TV's eARC port needs to reach a processor more than a cable's length away, this extends it cleanly to 100 meters. The number-one audio service call in large residential installs — and the one-kit fix.
The Contact RSM fix for "there's no analog audio on this source." Optical or coax SPDIF in, clean stereo RCA out. Buy three. Leave one at every install that has a legacy amp in the chain.
The best-selling audio product in the line. 100 meters of uncompressed stereo audio over Cat6. Simple, fast to deploy, and the install standard for background audio zones in large homes.
The Dante on-ramp and off-ramp for the van. Bridge any HDMI audio source onto the Dante fabric and pull Dante audio out to any analog destination without touching installed infrastructure.
Pulls audio directly off the Dante network and drives speakers. No DAC, no external amp, no extra cabling. For service calls where a zone amp is down in a Dante system, this keeps the client in music.
Short patch cables consumed constantly in the field. The BTJUMP at Contact RSM is the rack patch standard. Keep a dozen across these lengths — the backbone of every test rig, demo setup, and equipment room commissioning task.
10 and 15 meters cover 85% of single-room display runs without needing AOC. 18AWG conductors, serial-numbered headshells. Swap one in to verify a flaky installed run in under two minutes.
18Gbps AOC for runs too long for passive. EMI-immune, no signal degradation. Replace flaky passive cable without pulling a full HDBaseT system. CL2/CL3 rated — leave them in the wall.
48Gbps HDMI 2.1 AOC — 4K/120Hz, 8K/60Hz, VRR, eARC over fiber. As HDMI 2.1 displays become standard, the "projector run that only does 4K/60" failure becomes a regular complaint. These prevent it.
USB-C cables that actually work. Four data lanes, 20Gbps, serial-numbered headshells. OEM cables that come with laptops are consistently the weakest link in conference room AV. Replace them once, keep them replaced.
The MU-STIX-G/A pair at Contact RSM is the affordable pocket tool for everyday field verification. The SIX-G is the commissioning standard for premium installs — the same tools AVPro's ISF-certified team uses. Both belong in the van.
The STIX generator injects test signals at any point in the chain. The analyzer reads back what the display actually sees — EDID readout, HDR capability check, signal presence — in a form factor that fits in a shirt pocket. At Contact RSM no field tech can't justify this.
Every HDR format. Full audio test tone suite including Atmos. HDCP 2.2/2.3 handshake testing. EDID analysis. AVPro's ISF-certified team uses these. For any install you want to certify as performing as specified.
Audio problems are invisible. The SIX-A makes them visible — level meters, format ID, channel mapping, delay measurement. When the client says "it sounds off," the SIX-A gives you the exact data.
Every product on this page carries AVPro's industry-leading 10-year manufacturer's warranty. No red tape, no asterisks. Questions on stocking, pricing, or what's right for a specific job in Northern California?
